EX0-102 exam training materials

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1. Is the Portfolio Management Review focused on understanding the state of supply and demand for IT services and directing investments to make sure that the business value of IT is realized?
A. Yes
B. No
Answer: B

2. What is a goal of the Plan phase?
A. Delivered Services are adaptable to the changing needs of the business
B. Packaged product deployments are deployed in line with business requirements
C. To ensure that deployed services operated in line with the agreed-to SLA targets
D. To establish an integrated approach to IT Service Management activities
Answer: A

3. What Management Review (MR) determines whether IT is working on the right things and clarifies the business value of proposed projects?
A. Policy and Control
B. Portfolio
C. Release Readiness
D. Service Alignment
Answer: B

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