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1. When upgrading a SECC Client you get an error When upgrading a SECC Client you get an error annot overwrite C:\Nortel\Iccm\En\crp32.dll.?What must be done previous to the upgrade to resolve this issue ?

A. Remove all Client peps and reboot the Server.

B. Make sure that SP5 or SP6a is installed before the upgrade.

C. Ensure Report Listener is closed down before upgrading the client.

D. This error is intermittent and if it occurs it can be cancelled and ignored.

Answer: C

2. Following the installation of the Symposium Express 3.0 server software, what steps must the field engineer take to install PEPs on the Symposium Express server?

A. Log on to the NT server as NGenDist, shutdown all applications, and proceed with the PEP installation.

B. Log on to the NT server as Administrator, shutdown screen savers, and proceed with the PEP installation.

C. Log on to the NT server as NGenSys, shutdown all applications, including screen savers and proceed with the PEP installation.

D. Log on to the NT server as NGenDist, shutdown all applications, including screen savers and proceed with the PEP installation.

Answer: C

3. Before you perform software upgrade from these versions of Symposium Web Client (04.00.037.00 to 04.02.011.04 inclusive) to a version downloaded from the Nortel web site, what must you do?

A. Ensure that Active Directory is installed.

B. Ensure Sybase is installed in the Default directory.

C. Make sure that SP5 or SP6a is installed before the upgrade.

D. Download the Microsoft Windows Installer package "CRTEmplates.msi".

Answer: D